Shipping policy
Shipping Policy
At Mayaverra we want your order to reach you quickly and safely. This policy explains how and when your order is processed and delivered.
Order processing
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. During periods of high demand, processing may take slightly longer.
Estimated delivery times
Once your order ships, estimated delivery times are:
- United States: 6–10 business days
- Spain: 5–8 business days
- Mexico: 7–12 business days
- Chile: 7–12 business days
- Other countries: 8–15 business days
These are estimates from the carrier and are not guaranteed. Customs, weather, or carrier volume can occasionally cause delays.
Shipping costs
Shipping costs are calculated at checkout before you pay. Some orders or promotions may qualify for free shipping, which is shown at checkout.
Tracking
When your order ships, you will receive an email with your tracking number and a link to follow your package. You can also check the status on our Order Tracking page.
Customs, duties and taxes
International orders may be subject to import duties, taxes, or customs fees set by the destination country. These charges, if any, are the responsibility of the customer and are not included in the order total.
Incorrect address
Please make sure your shipping address is correct and complete at checkout. If you notice a mistake, contact us right away at contact@maya-verra.com; we can update it only if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.
Delays, lost or damaged packages
If your package is delayed, arrives damaged, or is marked delivered but is missing, contact us at contact@maya-verra.com. If your order does not arrive within 30 days of shipping, we will investigate with the carrier and replace or refund your order in line with our Refund Policy.
Contact
Shipping questions? Email contact@maya-verra.com.